Responsible Service of Alcohol Policy

The Brass Monkey maintains that the responsible service of alcohol is a responsibility shared by both the venue and the customer. For our part, we are committed to the service of alcohol to our customers in a professional and responsible manner, complying with all applicable laws and adhering to endorsed Liquor Service Codes of Practice. We recognise that alcohol abuse and alcohol consumption by minors are serious social issues. Our Management and Staff are trained in Responsible Service of Alcohol and enthusiastically promote responsible alcohol consumption by our customers. We also require current valid photographic proof of age identification to be provided by young adults before they are supplied with alcohol at our venue.

Responsible Gambling

This venue is committed to the wellbeing of its patrons, employees and the wider community in which it operates.

It strives to deliver all its services in a responsible and sustainable manner providing the means for our patrons to have informed choices and to exercise a rational and sensible informed choice based on their personal and individual circumstances.

As part of this commitment, the venue has adopted a comprehensive Responsible Gambling Code of Conduct, and a Self-Exclusion Program, and will provide the necessary resources, both financial and human, to support the proper operation and fulfilment of the Code at these premises.

A copy of our Code is available at the Cashier’s Station for perusal upon request. Read more.

Privacy Policy

388 Sportsbar (The Venue) is subject to comply with the provisions of the Privacy Act 1998 (“Privacy Act”) which regulates, among other things, collection, holding, use, correction, disclosure and transfer of personal information.

The personal information collected by The Venue on your membership application includes but is not limited to your name, address, date of birth, proof of identity, and contact details. Any use of your physical or digital membership card within the Club is recorded and tracked including promotions and transactions.

At or before the time, the Venue will if reasonable in the circumstances, communicate that the individual is informed of:

• The identity and contact details of the Venue,

• The purposes for which the Venue is collecting the personal information,

• What the individual is required to do to alter details held in the membership record,

• Any information that is required for us to obtain according to law,

• Any consequences of not providing the required information, and

• The location of an accessible copy of the Venue’s Privacy Policy.

All sensitive information is only collected with the consent of the individual or is required by law or permitted by the Privacy Act. The Venue will not use your personal information for any other purpose, nor will we disclose it, unless we have your consent or in other circumstances where such use or disclosure is permitted under the Privacy Act.

Information Storage

You can be assured that any collected information is stored securely on our computer system. Any information gathered in hard copy is held securely on the Venue’s site, held in a secure off-site location or destroyed. Personal information in hard copy is stored and archived for a period of seven (7) years. The Venue may disclose your information to third parties that provide services under contract to the Venue. These contracts require the third party to keep your personal information confidential and secure.

Use of Information

The Venue will only use your personal information for the purpose for which you have provided it (e.g. application of membership or gaming machine cheque payout), or for other uses as permitted by the Privacy Act or for uses which you have consented to have your personal information used for. All direct marketing campaigns are only sent to members that have ‘opted in’ to receive marketing material.

The Venue collects this information in order to:

• Identify you and process your membership applications,

• Meet statutory requirements under the Gaming Regulation Act 2003, Anti-Money Laundering and Counter-Terrorism laws and other relevant legislation,

• Contact members to advertise and market events, activities, opportunities, offers and the goods and services provided by the Venue (including Mail, Email and SMS and Push Notifications),

• Analyse the use of goods and services offered by the Venue,

• Provide offers/information to users of specific areas of the Venue, and

• Analyse application usage.

The Venue will not use your personal information for any other purpose, nor will we disclose it, unless we have your consent or in other circumstances where such use or disclosure is permitted under the Privacy Act.

Surveillance of Venues

The Venue is subject to video and at times audio surveillance for security reasons. Details of suspected or actual illegal and/or undesirable activities on our premises may be shared with law enforcement and regulatory bodies such as the Victorian Gaming and Casino Control Commission and Victorian Liquor Commission.

Correction of Information

The Privacy Act allows individuals to access and alter records containing their personal information. To change your name or address on our membership database, simply provide supporting documentation from a government source (e.g. Licence, Marriage Certificate). To alter any other information (contact number, email address, marketing preferences etc.) please contact the Venue and your changes will be made immediately to your record.

Complaints

If you wish to make a complaint about the Venue’s use of your personal information please put your complaint in writing, providing as much detail as possible, and forward it via letter or email (hello@388sportsbar.com.au) to the Venue. A representative of the Venue will investigate the complaint and provide you with a written response following the completion of the investigation.